Downloading and sending the card was complicated to impossible: the file format could not be opened with any program available to me and the image could therefore not be sent by email. It would only have been possible with a link in the mail and the picture was not displayed with every browser. The card may only be designed for sending on mobile phone communities - but not everyone has that.
I was actually lucky that the customer service also answered emails on Sunday and then sent me the personalized card again by email - thank you very much for that!
At that time, however, Mutti had already received a greeting email with my own photo of me but I stop the email and send it it next year - if my mother (93) then still lives ...